FAQs
Everything clients usually ask before their first ritual — answered by our therapists.
Using the ritual
Cleanse first with the Anti Acne Face Wash, press in the Vitamin C treatment, mask twice weekly with the Clay Face Mask, and seal everything at night with the 10 In 1 Active Miracle. Thin textures always go before rich ones.
Yes — sensitive skin is who we formulate for. Every batch is patch-tested by volunteers with reactive skin, and our formulas skip hidden fragrance and drying alcohols. Start with the cleanser and introduce one active at a time.
Vitamin C loves mornings; stronger exfoliants and retinoids prefer nights. Keep them in separate routines and always finish mornings with SPF, and your barrier will stay calm and happy.
Orders & care
Orders leave the studio within two working days in recyclable, plastic-free packaging. Delivery usually takes 3–5 working days, and every parcel is carbon-neutral.
Write to us within 30 days and we will make it right — an exchange, a routine tweak with a therapist, or a refund. Skin is personal, and we stand behind every jar.
Entirely. The line is 100% vegan, certified organic and never tested on animals — only on our very willing human volunteer panel.
Still curious? A therapist replies within one working day.
Ask us anything